Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Tasline.

This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are generally processed within 1-3 business days after payment has been received.

During periods of high demand, product launches, sales events, public holidays, or peak seasonal periods, processing times may be longer.

Orders are not processed, packed, or shipped on weekends or public holidays.

If there is a significant delay with your order, we will make reasonable efforts to contact you.

Shipping Destinations

Tasline ships to customers worldwide.

Shipping availability and delivery services may vary depending on destination, product size, and carrier availability.

Some products may not be available for shipment to certain countries due to carrier restrictions, import regulations, or local laws.

Shipping Costs

We use flat rate shipping for both domestic and international shipping. All orders are shipped via Australia Post and tracking is provided for all orders

  • Standard: $9.90 
  • Express: $14.90
  • International Standard: (AUD): $20.00

Estimated Delivery Times

Estimated delivery times are provided as a guide only.

Australia

Standard Shipping:

  • Metro: Approximately: 2-5 Days

  • Regional / Remote: Approximately: 4-8 days

Express Shipping:

  • Metro: Approximately: 1-3 business days

  • Regional / Remote: Approximately: 2-5 days

International Orders

Delivery times vary by destination and shipping service selected.

Typical delivery times range between:

  • 7-12 business days for most international destinations

Customs processing may extend delivery times beyond carrier estimates.

Order Tracking

Tracking information will be provided once your order has been dispatched.

Tracking updates are provided directly by the carrier and may occasionally be delayed.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive deliveries where required.

Signature on Delivery

Tasline reserves the right to require a signature upon delivery for selected orders based on:

  • Order value

  • Destination

  • Product type

  • Fraud risk assessment

  • Carrier requirements

Where a signature is required, delivery may not be completed without an authorised recipient being available to accept the shipment.

Customs, Duties and Taxes

For orders shipped outside Australia:

  • Import duties

  • Customs fees

  • VAT

  • GST

  • Brokerage fees

  • Local taxes

may be charged by the destination country.

These charges are not included in product or shipping prices unless explicitly stated.

The customer is solely responsible for any customs charges, duties, taxes, brokerage fees, or import costs.

Tasline has no control over these charges and cannot estimate their amount.

We recommend checking with your local customs office or the carrier if you are unsure whether duties will apply. Duty amounts vary by country, product type, and order value.

Delivery Delays

While we strive to ensure prompt delivery, Tasline is not responsible for delays caused by:

  • Freight carriers

  • Customs authorities

  • Government agencies

  • Border inspections

  • Severe weather

  • Industrial action

  • Natural disasters

  • Supply chain disruptions

  • Incorrect customer information

  • Circumstances beyond our reasonable control

Delivery dates provided by carriers are estimates only and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • An incorrect address

  • An incomplete address

  • Failure to collect the parcel

  • Refusal of delivery

the customer may be responsible for:

  • Additional shipping charges

  • Return shipping charges

  • Carrier fees

  • Re-shipment costs

These charges may be deducted from any applicable refund.

Lost or Missing Shipments

If tracking indicates that a shipment has been delivered but cannot be located, customers should first:

  • Check around the delivery location

  • Contact household members

  • Contact neighbours

  • Contact the shipping carrier

If a shipment appears lost in transit, please contact Tasline as soon as possible.

We will work with the carrier to investigate the shipment.

Investigation timeframes vary by carrier and destination.

Replacement or refund decisions will be made once the carrier investigation has been completed.

Tasline is not responsible for parcels that are marked as delivered by the carrier unless required by applicable law.

Damaged Shipments

If your order arrives damaged:

  1. Retain all packaging materials.

  2. Take photographs of:

    • The outer packaging

    • Shipping labels

    • Product packaging

    • Damaged products

  3. Contact Tasline within 14 days of delivery.

Failure to provide photographs may affect our ability to process a shipping damage claim.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

Where practical, customers will receive tracking information for each shipment.

No additional shipping charges will apply where Tasline initiates a split shipment.

Refused Shipments

If a shipment is refused by the recipient or returned due to unpaid customs duties, taxes, brokerage fees, or import charges:

  • Return freight costs

  • Customs charges

  • Brokerage fees

  • Carrier fees

may be deducted from any refund issued.

Original shipping charges are non-refundable.

Risk of Loss

Risk of loss and damage passes to the customer upon delivery of the order to the shipping address provided during checkout.

Customers are responsible for ensuring deliveries can be received safely at the nominated address.

Contact Us

If you have any questions regarding shipping, please contact us

Please include your order number when contacting us regarding an existing shipment.